Terms & Policies:
Welcome to Pooch Canada Pet Supplies and thank you for choosing us for all your pet’s needs. Your privacy and security are important to us so we make sure you enjoy a safe and secure shopping experience. All personal and credit card information you share with us is handled with the highest security features and held in the strictest confidence.
By purchasing from this Website, you agree to abide by the terms we have set out below. We know you want to get to the fun stuff, but we have to get a few rules out of the way, so pay attention. These are important.
Minimum Amount to Order Policy
In order to take advantage of our low subsidized shipping fees, you need to order at least a minimum of $20 CAD in merchandise (excluding taxes & shipping fees). Orders with a total below $20.00 CAD will be processed using the actual shipping fees plus a $4.00 handling charge. See? The more you order, the more you save.
Errors and Omissions Policy:
Pooch Canada Pet Supplies is not liable for any misprints, errors or omissions which include, but are not limited to, graphics, incorrect pricing or product specifications. Not that we expect it to happen but hey, nobody is perfect. By using this website you agree to this, the policies mentioned above and the stuff we’re about to say. No, we are not done. Almost, but not just yet.
Out of Stock Items Policy:
We do our best to keep all items listed in stock. From time to time our suppliers will be out of stock or discontinue on certain items and we cannot ship them to you right away. If an item is out of stock and we cannot ship your order within 3 business days we will contact you by e-mail to find out if you would like us to ship the remainder of your order or wait until all items can be shipped together. Just one more way we bring you customer service that is a step above the rest.
Shipping Policy:
We ship through Canada Post's "Expedited Parcel" to any location in Canada and United States including remote areas in the northern regions such as Northwest Territories, Nunavut, Yukon and Alaska. Our subsidized regional flat shipping fee makes it affordable and enjoyable to shop at Pooch Canada Pet Supplies regardless where you live in North America.The regional flat rate allows you to bulk up your order for yourself or your friends without having to pay any extra shipping charges. We apologize we do not ship outside North America
Return Policy:We take great care to make sure your order arrives safely. When you receive your order, please check the contents right away. We offer a 48-hour Exchange Policy. In the rare event that you receive a product from us and find it to be defective, damaged or we ship to you in error, you must contact us at sales@pooch.ca for further instructions within 48 hours of receipt (the courier recorded delivery time) and you will receive a prompt refund or replacement, your choice. In the event an item is damaged during transit, we will file a claim with Canada Post and they will initiate an investigation process & may contact you. You may be required to return the damaged or defective items to us. After 48 hours, the Manufacturer's Warranty (if applicable) will be your remedy for any defects or problems.
All that said, here’s another important rule: Due to the nature of pet
products, we do not offer refunds. All Sales are final and returns are for exchange only. All “Opened Box” electronic or electrical products are not entitled to an exchange. If you find that you wish to return a product for any other reason (prefer a different color or different size etc.), we are happy to make an exchange and we will adjust the difference in pricing accordingly, if applicable. However, returns must be authorized by us in advance within 48 hours after you receive your order. The actual shipping fees and $4.00 handling charge to cover the shipping materials would be applied on the exchange product(s). We apologize, but we cannot subsidize shipping fees on exchange product(s).
You may return an item for exchange providing:
-We have approved your returns.
-All original display packaging or boxes are returned. They are not marked, written on, damaged or have stickers on them.
-All manuals, instructions, warranty registration cards and parts are
returned
-The item is in new condition and has not been used.
-Returns are shipped within 7 days after an RMA number is issued.
-Clearly mark “Return Merchandise” and the RMA number on the return parcel
-We will not incur any charges for duties, taxes etc due to the parcel not being marked “Return Merchandise to Sender”
-Return shipping fees and insurance is your responsibility. We cannot refund shipping charges.Internet Security Policy:
To further enhance your online shopping security, Pooch Canada Inc.
has chosen Moneris’ eSelectplus® as our payment processor.
Moneris Solutions is a joint investment between RBC Royal Bank and BMO
Bank of Montreal (including Harris Bank) that was launched in December 2000.
Moneris Solutions is Canada's largest processor of debit and credit card
transactions.
After completing at our Checkout area, you are transferred to the secure payment
page hosted by Moneris’ eSelectplus® to enter your credit card
information.
Your personal information including your credit card number, name and address is
encrypted so that it cannot be read while being transmitted over the internet.
With Secured Sockets Layer (SSL). Secured Sockets Layer is a protocol that
transmits your communications over the Internet in an encrypted form, keeping
prying eyes away from your personal data. SSL ensures that the information is
sent, unchanged, only to the server you intended to send it to.
How do you know you’re on a secure site? After completing at our Checkout
area, you are transferred to the secure transaction site. The lock icon on your
browser will be closed. The URL for the site will start with https://
If you do not see the lock icon and https://, it is not a secured data encrypted
site. Interesting, you say, but what does that all mean? Shopping at Pooch
Canada Pet Supplies is safe! In fact, it would be much easier for someone to
obtain your credit card information from a credit card receipt than it would be
to intercept an on-line transaction with www.pooch.ca
Moneris’ eSelectplus® also provides support for the Verified by Visa
service.
What is Verified by
Visa?
The Verified by Visa ("VbV") service is an online global authentication
service from VisaTM designed to make shopping online more secure for both
customers and merchants. The VbV service confirms a cardholder’s authenticity,
in real time, through the use of his or her personal password, making online
shopping safer than ever for VISA* card holders.
To learn more, please visit
http://www.visa.ca/verified/
Privacy Policy:
Information Collection and Use - Information collected on this site will not be sold, shared or rented to others. You, however, may feel free to share our website with as many people as you like. Orders - We request information from customers on our order form. Contact information (like name and shipping address) and financial information (like credit card number, expiration date) are needed to allow us to process, fulfill and alert you to the status of your order. Pooch Canada Pet Supplies may use this information about your purchases to enhance your shopping experience by notifying you of special promotions, functionality changes and new services that we think you will find valuable. In other words, we’ll be sure you know about the good stuff as soon as we possibly can. You may choose to remove yourself from this list at any time. To be removed from this list, send and e-mail to sales@pooch.ca and title your e-mail "No Promotions" and we will take you off. Just like that. No hard feelings. We may also monitor customer traffic patterns and site usage to help us develop the design and layout that best suits our customers. Cookie - A cookie is a piece of data stored on the customer’s hard drive containing information about the user. For instance, by setting a cookie on our site, users will not have to provide address details each time they order and the shopping basket can remember products purchased at an earlier time. Cookies are stored on the customer’s computer only. We have no access to their content. Log Files - We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Links - This website may contain links to other sites. Please be aware that we are
not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site. Security - This website takes every precaution to protect our users’ information. When our registration/order form asks users to enter sensitive information (such as credit card number), rest assured that information is encrypted and is protected with the best encryption software in the industry - SSL. Notification of Changes - If we decide to change our privacy policy, we will post those changes on our webpage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it
was collected, we will notify users by way of an email. Users (that being you) will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
